4.15.2 Update Authenticator from Self-Service Portal

The ZTrust Self-Service Portal (SSP) allows users to easily Update/ remove their authenticator from their account.

A dedicated card is for Authenticator update/ remove, is available within the Self-Service Portal.

1. Log in to the Self-Service Portal (SSP).

   

   Fig 4.14.2.a: Self service portal, overview tab
2. Navigate to the device activity card

   

   Fig 4.14.2.b: Device activity section

3. If the user has not configured their authenticator, they will be prompted to set it up. Click the 'Set Up New' button to display a QR code for logging into the ZTrust Authenticator application.

   

   Fig 4.14.2.c: Model to set up Authenticator

4. Download ZTrust authenticator and open.

Fig 4.14.2.d: Initial page of ZTrust Authenticator

1. Click on Scan QR for scanning QR to login in ZTrust Authenticator

Fig 4.14.2.e: Scanner of Authenticator to scan QR

1. After a successful scan the user will be asked to give credentials for verification.

Fig 4.14.2.f: Login page of authenticator

1. On validation user logged into ZTrust authenticator.

Fig 4.14.2.g: Home page

1. Enable the switch to make current device as primary like below

Fig 4.14.2.h: Enable switch to make as primary

1. Now check in SSP you able to see the Primary device Model Name like below

Fig 4.14.2.i: Device activity section, displaying device name

1. If the user wants to remove a device linked to the authenticator, they can do so by clicking the 'Remove' button.

Fig 4.14.2.j: Conform to remove device from Self service portal

1. On successful removal of authenticator user will get an conformation.

Fig 4.14.2.k: Device removed conformation