Update Authenticator from Self-Service Portal

The ZTrust Self-Service Portal (SSP) allows users to easily Update/ remove their authenticator from their account.

A dedicated card is for Authenticator update/ remove, is available within the Self-Service Portal.

1. Log in to the Self-Service Portal (SSP).

   
2. Navigate to the device activity card

   

3. If the user has not configured their authenticator, they will be prompted to set it up. Click the 'Set Up New' button to display a QR code for logging into the ZTrust Authenticator application.

   

4. Download ZTrust authenticator and open.

1. Click on Scan QR for scanning QR to login in ZTrust Authenticator

1. After a successful scan the user will be asked to give credentials for verification.

1. On validation user logged into ZTrust authenticator.

1. Enable the switch to make current device as primary like below

1. Now check in SSP you able to see the Primary device Model Name like below

1. If the user wants to remove a device linked to the authenticator, they can do so by clicking the 'Remove' button.

1. On successful removal of authenticator user will get an conformation.