# 4.14.3 Authenticator Setup from Self-Service Portal

The ZTrust Self-Service Portal (SSP) allows users to easily configure their authenticator for secure multi-factor authentication.

Authenticator Setup:

A dedicated tab for Authenticator Setup is available within the Self-Service Portal.

If a user is logged out from the ZTrust Authenticator, they can follow these steps to regain access:

* Log in to the Self-Service Portal (SSP).

<figure><img src="https://1778922777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3EUK5AUZv0UVaI5S0CTM%2Fuploads%2FScHNmchXzcDHkFwoluX3%2FScreenshot%202025-04-10%20at%202.27.21%E2%80%AFPM.png?alt=media&#x26;token=e4de4dcb-78e9-4a1e-a008-53800b1e29c1" alt=""><figcaption><p>Fig 4.14.3.a: Self service portal, overview tab</p></figcaption></figure>

* Navigate to the App Configure tab.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdHYkfxm6pirwIKS2z2NPyheQRZqWp5ECV2uFvI7yVL7dLK7vSgaruZx-3kSlHAe46qbzmNbv0DMsBvHa4J1BxHUTtah7YwnhoQAEqkQ1Vf-s9HQ80dZn9ib8dsEZL3vpvfyjqd3A?key=0DzQbgWrjf43GZug68k4xi2K" alt=""><figcaption><p>Fig 4.14.3.b: App configure in side bar</p></figcaption></figure>

* A QR code will be displayed.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdELFSkNBtb_x5SnXeHJ1EIb9sIn3nX4L7BqY4yeSI1LhpDlGAfv2XLllPjM8ewMNXHzPzdmxM8YfGsxM-6SxQGYl7lE9ZC2RhOs9DaHzwgRQCqxiiprN6bpG2mcssLO8GY6ZXERw?key=0DzQbgWrjf43GZug68k4xi2K" alt=""><figcaption><p>Fig 4.14.3.c: Authenticator app setup QR</p></figcaption></figure>

* Scan the QR code using the ZTrust Authenticator App to re-enable access to the Authenticator.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdYXDvpuRvUm0wWipJgrezIBlxjU-Yti-EkP8JYNdwQtdLCq2LSqtqXPjvoIptJ2ZZ2S0Rpceox0TDoIk-tGKo_SozZOG-SkUmOi_FfRPW_fizSPgis4clZtIsVZwnni3Y8DSFPFQ?key=0DzQbgWrjf43GZug68k4xi2K)<img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdS0x79VUpZO1e_0auDKsrrNOiZf4SrfV5zNTpf47gDwoVN-kiorOlchOtAvtAxIEoRePzreWifnjiU8PlDffnbVfO-FZNipDWh8VEZBaaoZSXlxywwz7IhQBOU5-Kbemf30UkI?key=0DzQbgWrjf43GZug68k4xi2K" alt="" data-size="original">

After a successful scan, you will be prompted to enter your credentials. Once validated, the user will be logged in.

This process ensures a seamless recovery of access, while maintaining a high level of security for the user.

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