# Update Authenticator from Self-Service Portal

The ZTrust Self-Service Portal (SSP) allows users to easily Update/ remove their authenticator  from their account.

A dedicated card is for Authenticator update/ remove, is available within the Self-Service Portal.

1.  Log in to the Self-Service Portal (SSP).



    <figure><img src="https://1778922777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3EUK5AUZv0UVaI5S0CTM%2Fuploads%2FrTb5Los1RHCGAVnqMog3%2Fimage.png?alt=media&#x26;token=747cf57d-c9b4-4d9d-ad05-5324dc9a5988" alt=""><figcaption></figcaption></figure>
2.  Navigate to the device activity card



    <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcToPjV9fDy-C1QsoPU3AU130MOsn8f8AmGg8ETOL6J63hQ9mYvyaV8bemXuy3UpnArFKl6hvUTMZtMGJSDEJB6P13YRtHcLFAjIALROiSfGhutMU__pdTRQkIZxokhmXxYrN6Y?key=n4ZhRdjdrm95DlodWp5QFg" alt=""><figcaption></figcaption></figure>


3.  If the user has not configured their authenticator, they will be prompted to set it up. Click the 'Set Up New' button to display a QR code for logging into the ZTrust Authenticator application.



    <figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd9DdAaajvpVM1LZNJyhkiGK4jsf9a9RZeyX4v8WlKIBGiW-27eeURQW9IOTH1GYI7vVx9slZGX_FmWyGdzfZIxZ2EeGPtvW2S5k6UmLdskPiGuA5AEjTqGUrcRJkWGisP41ewS?key=n4ZhRdjdrm95DlodWp5QFg" alt=""><figcaption></figcaption></figure>


4. Download ZTrust authenticator and open.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeCTk-UhBsC6f08JK9sXKKbyYrGRaSzR0_9KKlkZF3k5-tgf0GpA0mboPZCn6my1dauWGk5RdU2yYTW25Xe7UUFtUsWMISbY-laMgGsEri0apq2f3W9INGg6TS84FZqKgOpFq1rJQ?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="188"><figcaption></figcaption></figure>

5. Click on Scan QR  for scanning QR to login in ZTrust Authenticator&#x20;

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc0br_b-uN_vaJgMviwV3neSp8LPR-DfYlN7-HItHweeCGG3BVaYPNLY5KP8J_0DDD1U4NPKhOHprsoMbi6m8LzoT2k4Xz0Xr4R4N3fzYo5P0-djBjWHWB_g2qmBlaC-DeEkJqCPA?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="188"><figcaption></figcaption></figure>

6. After a successful scan the user will be asked to give credentials for verification.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdrGu9M_wczOX7ycGCt-ZoMBXYbqCVGm26QWqQLfLnPrnvec4cDexejNc5GqM6RfWrRoT25F9FGxd8fSAU12_widG614aRlHtw8is1NnTkHJUMI9BmyRwdNzwUwFyCP0OOT-_ueZg?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="188"><figcaption></figcaption></figure>

7. On validation user logged into ZTrust authenticator.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf-aOoZXbd96rSqadYjvHQ3caoDfoG75EzwZCq11x4eW8Yiw5jCLNa9Lwmlnsl5j6S_YbL0yjIGUNoMl7DhjkkpSLnxaGJJh3MTiNcyemxSJ99AelOwMWVi6m8wQsMh69vtth1a?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="188"><figcaption></figcaption></figure>

8. Enable the switch to make current device as primary like below

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeL9ZZlsNj_i_PgyqrGaADWRSJwZjm7rlC2p2t9BVk_hRGuiDm_SgSFq7wpTVm1wT9pgqbiIDabeZg2zeErWMsDx5PJ-q-13sNQBwmmGNTrKODdgmeukUyOPOIlIratX6j6Y5GC3g?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="188"><figcaption></figcaption></figure>

9. Now check in SSP you able to see the Primary device Model Name like below

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdgXLliGPOGmhmy8TPHFZSwzfW1QM43BkuMdXvYrz1FpwCnq5vtSIoTiDWWPdqIGDNHz8L67F1zzM3fgtb4KuxHM0u4YfX1fQEo6DAhbFQY5EDNIo512YLhjka9AtuMYwZT7ENTHw?key=n4ZhRdjdrm95DlodWp5QFg" alt="" width="563"><figcaption></figcaption></figure>

10. If the user wants to remove a device linked to the authenticator, they can do so by clicking the 'Remove' button.

<figure><img src="https://1778922777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3EUK5AUZv0UVaI5S0CTM%2Fuploads%2FN1FMdCGvZpst72HH5rvi%2Fimage.png?alt=media&#x26;token=af120acd-d0c8-4921-9897-ed1b66b29f2a" alt=""><figcaption></figcaption></figure>

11. On successful removal of authenticator user will get an conformation.

<figure><img src="https://1778922777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F3EUK5AUZv0UVaI5S0CTM%2Fuploads%2F4QKn886rheV75x2nVKnJ%2Fimage.png?alt=media&#x26;token=bfc51676-c88a-4bec-b3bc-ef4b519d58d8" alt=""><figcaption></figcaption></figure>
